Introduction:

       The Front Office  is composed of  sections  and functions, which play essential roles in providing the service guests expect during a hotel stay.
      The Front Office is the most visible department in the hotel, with the greatest amount of guest contact. The front desk and cashier sections are located in the busiest area of the hotel’s lobby. The front desk itself is the focal point of activity within the front office. Guests are registered, assigned rooms and checked out at the front desk.
     To ensure efficient rooming of guests in vacant and ready rooms, the different sections must inform each other promptly of any changes in the status or availability of the rooms. Close coordination and cooperation help ensure guest satisfaction.

GUEST RELATIONS OFFICER

          All GRO, expected by the management to be “as one spot point”. Where all the guests complaint / problem / queries could be solved promptly, professionally & efficiently to full the guest satisfaction. Guest Relations will be a representative to the hotel & management to perform the professionalism & service excellence to the hotel.

Key to success:
  • Self discipline
  • Punctual
  • Courteous
  • Professional Attitude
  • Communicative
  • Helpful
  • Attention to detail
  • Natural warmth and friendliness
  • Alertness
  • Innovative
  • Well groomed
  • Honesty
  • Team work 

Guest Relation Manning

        Guest Relation Officers ideally manned from 07.00 am until 23.00pm, but it all depend on the size of the hotel itself.

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